1. Who we are
John Vaal Apparel provides apparel shopping, custom tailoring, order management and related digital services through our website and mobile application.
This policy applies to services provided through johnvaalappareluganda.online and the John Vaal Apparel Android application.
2. Information we may collect
Account and contact information
- Full name.
- Phone number.
- Email address, when supplied.
- Account credentials and authentication information.
Order and tailoring information
- Products selected, cart contents, order details and order history.
- Delivery, pickup or contact details supplied for an order.
- Tailoring measurements, preferred colours, styles, notes and other customization information you choose to provide.
Photos and AI feature content
If you choose to use virtual try-on or other AI-assisted style features, you may upload or take a photograph. We process the photo and related choices you submit so that the requested preview, style suggestion or other AI-assisted result can be generated.
Technical information
Our servers and service providers may process technical information needed to operate and secure the service, such as request logs, IP address, device/browser information, timestamps and diagnostic information.
3. How we use information
We may use information to:
- Create and manage customer accounts.
- Authenticate users and protect account security.
- Process, manage and fulfil orders.
- Provide custom tailoring and measurement-related services.
- Provide customer support and respond to enquiries.
- Generate AI-assisted previews or style recommendations when you request them.
- Maintain, troubleshoot, secure and improve our website, app and backend systems.
- Comply with applicable legal or regulatory obligations.
4. AI-assisted features and Google Gemini
The John Vaal Apparel app may provide optional AI-assisted features, including virtual try-on, style suggestions, colour recommendations and conversational assistance.
When you intentionally use an AI feature, the content needed for that request — which may include a photo, text prompt, selected style or colour information — may be transmitted through our server to an AI service provider such as Google's Gemini API for processing and generation of the requested result.
5. Camera and photo library access
The Android application may request access to the camera or photo library when you choose to upload or take a photo for supported features. Access is used only after you initiate the relevant action and grant the required device permission.
6. How information may be shared
We do not sell personal information. Information may be shared only when reasonably necessary to provide or protect the service, including with:
- Website hosting, infrastructure and technical service providers.
- AI service providers when you request an AI-assisted feature.
- Delivery, payment or other service providers where required to complete a service you request.
- Authorities or other parties when disclosure is required by applicable law or necessary to protect rights, safety or security.
7. Data storage and security
We use reasonable administrative and technical measures designed to protect personal information from unauthorized access, disclosure, alteration or loss. Information transmitted between the app and our backend is intended to use secure HTTPS connections.
No internet-based service can guarantee absolute security, so users should also protect their passwords and devices.
8. Data retention
We retain account, order and related information for as long as reasonably necessary to provide the service, maintain business and transaction records, resolve disputes, enforce agreements and meet legal obligations. Data that is no longer required may be deleted or anonymized where appropriate.
9. Your choices and rights
You may contact us to request access to, correction of, or deletion of personal information associated with your account, subject to legitimate legal or record-retention requirements.
You may also stop using optional camera, photo or AI functionality and manage app permissions through your Android device settings.
10. Children's privacy
Our services are intended for general apparel customers and are not designed to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us so we can review and take appropriate action.
11. Changes to this policy
We may update this Privacy Policy when our services, practices or legal obligations change. The latest version will be posted on this page with an updated effective date.
12. Contact us
For privacy questions, data requests or concerns, contact John Vaal Apparel: